tkbdt's Privacy Policy

1. Introduction & Scope

tkbdt ("we", "our", or "platform") is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") sets out how tkbdt collects, processes, stores, and protects users' personal information.

This Policy applies to tkbdt's website, mobile platform, and all related services. By using our platform, you are considered to have given your consent to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy supplements our Terms & Conditions and must be read together with that document. If any conflict arises between the two documents, the provisions of the Privacy Policy will apply.

2. Data Collection

tkbdt collects user information in various ways. The different types of information collected are described in detail below:

2.1 Registration & Account Information

When you create an account on tkbdt, we collect the following information:

• Full name and username
• Date of birth (for age verification — only users aged 21+ are permitted)
• Email address and mobile number
• Address details
• Documents required for identity verification

2.2 Financial Information

To process deposit and withdrawal transactions, we collect:

• Transaction records for bKash, Nagad, Rocket, Upay, or bank accounts
• Transaction amounts and dates
• Identifying information related to the payment method (not the full account number)

We never store your full bank account details or mobile banking PIN. All financial transactions are completed through SSL encryption.

2.3 Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system type
• Time and date of access to the platform
• Pages visited and gaming history
• Session duration and navigation patterns

2.4 Communication Information

When you contact our customer support team via live chat or email, records of those conversations are stored for security purposes. This information is used to improve service quality and resolve disputes.

3. Purpose of Data Use

tkbdt uses collected information only for lawful and specific purposes. The main purposes for which we use your information are as follows:

3.1 Service Delivery & Operations

• Account registration, verification, and management
• Gaming service operations and technical support
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• VIP program management

3.2 Security & Compliance

• Prevention of fraud, money laundering, and illegal activities
• User identity verification
• Enforcing the age restriction (21+)
• Implementing responsible gaming policies
• Account security and prevention of unauthorized access

3.3 Improvement & Personalization

• Improving the quality of platform services
• Personalizing the user experience
• Recommending relevant games and offers
• Identifying and resolving technical issues on the platform

3.4 Communication

• Important account-related notifications
• Transaction confirmation messages
• Customer support
• Security warnings and alerts

4. Cookies & Tracking Technologies

tkbdt uses cookies and similar tracking technologies to improve the functionality of our platform and enhance the user experience.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and enable basic navigation. Disabling these cookies may cause the platform to not function properly.

4.2 Analytical Cookies

We use analytical cookies to collect anonymous statistics about platform usage. This information helps us improve the quality and usability of our services.

4.3 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly. For detailed guidance on cookie management, please contact our support team.

5. Data Sharing & Disclosure

tkbdt never sells, rents, or distributes your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties to provide payment processing, identity verification, and technical services. These partners will receive only the minimum amount of information necessary and must comply with our privacy standards. They may not use this information for any other purpose.

5.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, a lawful legal process, or a legitimate request from a government authority. In such circumstances, we will disclose only the information that is necessary and will notify you where possible.

5.3 Security & Fraud Prevention

Information may be shared with the appropriate authorities for the purpose of preventing fraud, money laundering, or other illegal activities. This is necessary to protect user accounts and the overall security of the platform.

5.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may form part of the assets transferred. However, in all circumstances the information will remain protected in accordance with the terms of this Policy.

6. Data Security Measures

tkbdt uses industry-standard security technologies and processes to protect your information. Our security framework consists of the following layers:

6.1 Encryption

All data transfers are secured through SSL/TLS encryption. Sensitive data at rest is kept secure using advanced encryption algorithms.

6.2 Access Controls

Only authorized personnel may access user information. Each employee's access is restricted based on their role and responsibilities, and all access is logged.

6.3 Regular Audits

Our security measures are regularly reviewed and tested. When vulnerabilities are identified, immediate action is taken.

6.4 Data Breach Response

If a data breach occurs, we will notify affected users as soon as possible and take the necessary remedial action.

7. Data Retention Period

tkbdt retains user information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For the duration that the account is active, and for a specified period after the account is closed due to legal and regulatory obligations.
• Financial transaction records: Long-term retention in accordance with financial audit and legal requirements.
• Communication records: Customer support records are retained as required for service quality improvement and dispute resolution.
• Cookie and tracking data: Automatically deleted according to each cookie's expiry period.

After the specified period, information is securely deleted or anonymized so that it can no longer be linked to any individual.

8. Your Rights

tkbdt respects users' right to maintain control over their own information. You have the following rights:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Providing accurate information is important for the benefit of both parties.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other specific purposes. If your objection is based on specific grounds, we will take it into consideration.

8.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used format.

To exercise these rights, contact us by email at [email protected]. We will respond as quickly as possible after verifying your identity.

9. Protection of Minors

tkbdt strictly provides services to those aged 21 and above. We place the highest importance on protecting the privacy of minors.

• We do not knowingly collect personal information from anyone under the age of 21.
• An age verification process is used at the time of account registration.
• If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
• If a parent or guardian suspects that their minor child has registered on our platform, please contact us.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Policy Changes

tkbdt may update this privacy policy from time to time. This policy may be revised due to changes in services, the introduction of new technology, or legal changes.

In the case of significant changes, we will notify users in the following ways:

• The updated date will be published on this page
• A notification will be sent to the registered email address
• Users will be informed about important changes upon logging into the platform

If you continue to use the platform after changes are published, you will be considered to have agreed to the updated policy. If you do not agree with the revised policy, please stop using the platform and request account closure.

11. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us. Our privacy and data protection team is always ready to respond to your queries.

Email: [email protected]

Live Chat: Talk to our support team instantly in Bangla and English, 24/7.

After receiving your complaint or request, we will complete the necessary steps to verify your identity and respond as soon as possible. We handle sensitive matters with complete confidentiality.